Non-profits need to focus on fighting for their causes. They do not need to fight their own cumbersome phone systems that lose calls and frustrate donors and clients. Effective communication establishes an organization’s viability. Missed calls or endless options project a disorganized image.
VoiceNEXT offers the solution to these all too common issues. It is possible to run an a more effective organization with an affordable hosted PBX telephone systems. VoiceNEXT’s customized solutions are the most reliable, high quality communication systems and backed by unparalleled customer service. Organizations with as few as three or as many as 350 people benefit from HD voice, the clearest sound available.
“My personal philosophy is that helping others is the highest form of spiritual energy,” said CEO Gary Cooper. “VoiceNEXT does that by offering special pricing to non-profits. We also look for ways to be engaged, such as helping with donations and events to forward our non-profit customers’ missions.”
Cooper puts his philosophy in action on a personal level, as well. He and one of his golden retrievers, Maya, are a certified pet therapy team. They visit hospitals, nursing homes, assisted living facilities, and the like helping to make those who are sick, challenged, or disabled feel better.
“That is the most important work that I do,” he added.
VoiceNEXT has that same focus on people as is demonstrated by their laser focus customer service. The team’s U.S. based, live customer service is available 24/7/365. “We’re here to serve,” noted Chief Technology Officer and Vice President Mike Galkin, who co-founded VoiceNEXT with Cooper. “If someone has an problem, we fix it. If someone needs training, we teach them. We do not leave it strictly to impersonal online tutorials or troubleshooting. We offer personalized, on-site customer service here in the United States. The 13-year-old company also has people in place to provide live phone support its global customer base.
Another example of their renowned, comprehensive service is their superlative disaster recovery systems. During Superstorm Sandy, their systems — and their customers — never missed a single call. The auto attendant picked up, calls were redirected to mobile devices if so set up, ortook voice mails and sent them to e-mail when client’s infrastructure went down during that devastating storm.
“We have multiple data centers with generators backing up generators backing up electrical service and Internet backing up Internet.
VoiceNEXT has the scalability to grow with its customers. The pricing is optimized because the service is hosted in the cloud. Customers don’t have to buy a huge phone system, just the phones.
Both nonprofits and for-profits greatly benefit from VoiceNEXT solutions. Learn more at www.voicenext.com or speak to a live person at 888-369-NEXT (6398).
VoiceNEXT, 1070 Route 34, Matawan. 888-369-NEXT (6398). www.voicenext.com.