Ron Graham is LinkedIn. The aerospace engineer turned computer literacy instructor has recently spent some time learning all about the hottest social networking websites, which include MySpace and Facebook as well as LinkedIn. He has come away convinced that the sites are not just for teens. Adults in search of jobs, professional contacts, or clients might do well to check out one or more of the sites. What’s more, he is convinced that businesses small and large could profit from establishing a presence in the right way on the right site.
Graham talks about the online social networking phenomenon — and how to jump onboard — on Saturday, April 26, at 1:30 p.m., Room BSC-210, at the upcoming Trenton Computer Festival, which takes place Friday through Sunday, April 25 to 27, at the College of New Jersey (see sidebar, this page, for more information on festival events). A native of Barberton, Ohio, Graham is a graduate of the University of Akron (Class of 1982), where he studied mechanical engineering. He earned a master’s degree at the University of Akron, and then joined NASA’s Glenn Research Center in Cleveland where he worked on launch vehicles and spacecraft programs for 12 years.
He moved to New Jersey when his former wife was offered a tenure track teaching job at the College of New Jersey. Finding few aerospace jobs in the area, Graham, who has two children, a son who will soon be enrolled in Rowan State University and a daughter who is now deciding between Rider and TCNJ, turned to teaching. He earned several teaching certificates while also instructing TCNJ students in writing. A resident of the Island section of Trenton, he is now teaching computer literacy at Isles’ Youth Build Institute, where he reports that youngsters are eager to establish MySpace pages. He is working to expand that interest into a full set of marketable computer skills. Here Graham shares a paper he has written about online social networking:
by Ron Graham
Social networking — the use of the Internet to enable individuals to find others with common interests and allow them to “meet” online — has been around about as long as the Internet itself. It has taken various forms — some of the more popular in the 1980s include bulletin board services, such as FidoNet, and the rise of the popular online services such as CompuServe, Prodigy, and AOL, each of which developed forums in which their members could reach one another.
No history of social networking is complete if it doesn’t talk about Usenet, which of course predates the Web by about 20 years, and therefore predates blogs and social networking Web sites.
Usenet consists of tens of thousands of bulletin boards (“newsgroups”) organized by special interest, and to some extent organized into broad families. With so many newsgroups, it was possible for you to find several of interest to you with very little effort. Many newsgroups had developed FAQs — which in general still endure today, and rules of courtesy (“netiquette”) were generally followed throughout all of Usenet. Though Usenet still exists (most find it at groups.google.com), it is far less useful than it was at the height of its popularity in the early 1990s. Of course this is mainly due to the development of the World Wide Web, which exploded in the mid-1990s and which boasted a much easier user interface than the text-based access Internet users had known before.
The simpler, richer access afforded by the Web also encouraged a great increase in spam throughout Usenet, as the Internet in general opened up to more business users large and small, and these users sought ways to sell their goods and services either alongside or without websites that others would actually have to choose to visit. Spam, thought for years as “noise” throughout Usenet, drove thousands of netiquette-observing contributors away, leaving them with very incomplete options for online discussions or Q&A.
The early days of the Web were for the most part one-way communication: individuals, companies, and agencies would put information up there, and others would read it and respond if they chose. A strong desire of users to communicate the other way led to the formation of message boards, chat rooms, and (eventually) blogs. None of these methods would gather large numbers of users with common interests, though by the early 2000s some blogs began to attract a great deal of attention. Even those blogs still were not true multi-way communication, and the explosion in social networks that we see today shows that multi-way communication was strongly desired even by people who didn’t know before that they wanted it.
There are many, many social networks — enough that it’s getting hard for startups to raise funding to start new ones. (This is a phenomenon we saw in the late 1990s just before the dot-com bust, and it may be a sign that some social networks will either die out or merge into other ones.) But those in place today each have a character all their own. I am concentrating on three of the most popular ones — Facebook, LinkedIn, and MySpace — simply because there aren’t enough hours in the day to join many others. I have a user profile on each of these three, and have made observations of my own, but also polled dozens of other users to get different points of view.
The three sites I examine have the following in common: They’re each free, though they also offer various paid services. They make money in other ways. They each offer a large, and growing, customer base. That customer base is largely different for each. They each offer some flexibility in what you allow to appear in your user profile — and who gets to see it.
Their principal brand outreach method is “permission marketing,” a term used in e-marketing in which marketers ask permission before sending advertisements to prospective customers. The measurement factors I use to evaluate these sites are: Ease of use: do they promote communication? Relevance of friends: can you reach your target audience? Strength of search: can you find people? Text and multimedia elements: are you happy with the layout?
Your MySpace profile includes a summary of your “top friends” — supposedly the ones you care about the most. This is the chief means others who visit your profile have for making friends with your friends. As is typical of social networking sites, if you request friend status with someone else, that person must approve you as a connection before the connection happens.
In MySpace the approval process is important, because within MySpace, perhaps more than in any other social networking site, people you’ve never heard of or seen before will contact you. You’d like to think they contact you because of something they have in common with you, but that is not always the case. Though the majority of people with MySpace profiles are not teenagers, there are probably more teenagers using MySpace than any other social networking site. This results in the following:
Parents who worry about who’s contacting their kids.
Teens who think they understand the Internet because they can message with their friends; who think they understand Web design because they can “pimp my profile”; who think computers in general serve no other purpose than to enable the contacts they have.
Profiles that resemble — according to one user I interviewed — bad Geocities pages of the mid-1990s.
Professionals unwilling to use MySpace as a tool for conducting business — though some will use it to follow their favorite musicians.
These ideas are why MySpace is blocked by computer administrators at most schools and many businesses. MySpace is, however, good for some businesses — generally those that cater to a base of “fans.”
Event-driven entrepreneurs such as comedians, musicians, independent filmmakers, and pro wrestlers are flocking to MySpace. One wrestler told me that his promotion will never have a hosted website again. “Why should I? MySpace is free, and it’s better for reaching the fans!” Some businesspeople, often those in Web design, graphics, or T-shirt industries, prefer MySpace because it has a good interface for visual imagery.
Event-driven and visual businesses great flexibility in profile design. In every case, your marketing depends on having a very large number of friends, and on having your profile completely dedicated to marketing in such a way as to convince your friends to visit it frequently.
The Internet has always created underground celebrities, people who are insanely popular within the online context and largely unknown outside that context. MySpace has created a legion of such celebrities, such as Metal Sanaz, host of MySpace online concerts. These celebrities, competing with those above ground for the same listening audience, reinforce a new type of brand loyalty. MySpace is making them into brands.
Consider what was going on above ground in 2005: Movie box office receipts were down seven percent. Newspaper sales were down three percent. Magazine newsstand sales were at their lowest point since the 1960s. In the midst of this, Rupert Murdoch bought MySpace for $580 million. During 2005, social networking sites combined to reach 45 percent of all active Web users, and MySpace grew 367 percent. Like it or not, the business potential of MySpace is not to be ignored.
Though MySpace offers multiple ways for users to communicate — blog, bulletin, and private messages — those forms of communication are still passive. Users must visit the spaces where these messages are posted for them to have business value. MySpace offers a high level of spam, often in the form of profiles sent as messages and designed to draw users to porn sites though its spam level is admittedly much less than you get in your E-mail box.
The history of Facebook is amply recorded elsewhere. What I want to concentrate on here is its original audience: college students. Originally created by Mark Zuckerberg as a network to link students at Harvard, it has spread to the point where nearly every college and university in the country has a Facebook network. Its growth is reflected in its corporate market value of nearly $1 billion. That Facebook is of principal interest to college students and recent graduates is reflected in its layout, in its various types of communications, and in its plug-ins.
Facebook’s principal means of making money is banner ads, which is amazing because very few Internet start-ups today can raise funding if their business model depends heavily on banner ads — an indication that they are not generally trusted as a revenue stream. Facebook also makes money though the sale of $1 virtual “gifts,” essentially images sent as greeting cards with personal notes from one user to another. You can also “poke” other users, again by sending along an image along with a personal note.
Each Facebook user has a “wall,” on which their friends can post brief messages. Facebook offers several means for users to communicate with their friends. Joining a network is almost painless. If your profile says you attended a certain school, you will be given a clickable link to join the network for that school. No searching involved. Joining a network is probably the easiest way to locate users to connect to as friends, though Facebook’s search capability is limited: You can’t see all of the members of a particular network if that network has more than 500 members. When you browse the members of a network, some members show up repeatedly, two, three, and even four times.
If you want to do business on Facebook, you must want college students and recent graduates to be your target audience — the high-school age audience is growing and many professionals appreciate Facebook’s clean layout, but they are the minority. This makes Facebook the ideal platform for those who are doing recruiting: hiring managers, agencies, contractors, consultants, and the military. Also advertising there are airlines and college savings plans.
Your business method will probably include designing plug-ins, which Facebook uses heavily, or perhaps customizing those already created. Plug-in applications include games and surveys. The best ones on Facebook are great examples of viral marketing, which is a way of reaching an audience as one person urges another to check out your message. If you can design a viral survey, or can post a viral video for an audience between 18 and 25 years old, you can be very successful on Facebook.
There is also the powerful technique of creating “social ads.” Marketing on Facebook can be made very tightly targeted through a multi-keyword search capability unmatched by MySpace. Combine that with Google-esque Pay Per Click (PPC) capability and you can have very good returns on a marketing investment.
Criticisms of Facebook include the fact that plug-ins — games and so forth — lead to numerous invitations from friends. If you have many friends, you can expect many such invitations. You will soon find there aren’t enough hours in the day to follow-up and that many of the games don’t interest you.
Though some users have had success hacking their Facebook profiles, the layout is general locked. It’s clean, but its attention-grabbers are confined to little images in pokes and gifts.
LinkedIn is a networking site designed for professionals. As a result, there are few members under age 23 or 24. Many members have been in the workforce for years, and most are very well-educated. There are five principal ways to add contacts in LinkedIn, and these are a bit different from MySpace or Facebook, because your contacts form a network, and LinkedIn does not allow you to make direct contact with someone not in your network.
Upload a contact list from Outlook, and LinkedIn will search to see if your Outlook contacts have profiles. Search for others who went to your school at the same time you did, or who worked at a company where you worked. As the other social networks do, LinkedIn allows you to form and join common-interest groups.
On LinkedIn the Q&A is public. Its design is reminiscent of what Usenet used before it was flooded with spam, and many users will form relationships with you based on questions and answers. You can also become a LinkedIn Open Networker (LION), or make contact with LIONs. These folks will add anyone who asks to their networks, and they can be helpful in developing yours.
Unlike MySpace and Facebook, LinkedIn is not visually-driven at all. You are allowed one photo in your profile — that’s it. There are no photo albums. Many users direct others to personal Web sites — and even MySpace or Facebook profiles — if they want to share more images with one another.
Most LinkedIn users are genuinely helpful, perhaps mindful of the gains to their professional reputations from helping others. You can add to your professional reputation by receiving a “Best Answer” credit for answering questions. Best Answers are defined as “expertise” by LinkedIn, and as you gain expertise, you gain trust from other members, and perhaps you gain new contacts as well.
Problems with LinkedIn include the fact that there is no support for groups at all. The group search capability was brought to its knees months ago by the growing number of new groups. Groups that have no business relevance are approved daily. Group administrators in general approve anyone who requests membership. This leads to a large number of members collecting group logos on their profiles like postage stamps.
Furthermore, there are no FAQs on LinkedIn. The same questions are asked over and over: “how do I delete a LinkedIn profile?” “how do I merge two profiles?” “how do I remove a contact?” “how do I join groups?” and so on.
Social networking brings with it some cautions. Don’t post anything you don’t want to be famous for. That includes silly or offensive images and offhand remarks that can be misinterpreted.
Remember that potential employers and clients can and will look at what you have put up there. (See Richard K. Rein’s column on page 54 of this issue for some examples of people who wish to undo their Internet postings.) People will judge you by photos and words. That’s not to say you can’t be social. But you should be careful with any attitudes that might reflect poorly on an employer.