Carlos Kwan and Princeton Tuxedo want to change the way you feel about getting fitted for a special event, the old-fashioned way ‒‒ through superior customer service.
And when Carlos says customer service is the No. 1 priority, it’s not just talk. “I want customers to feel comfortable when they come into my store,” he says. “We have fun here.”
What usually happens when you go in for a fitting at a formal wear shop is, you look through a catalog, pick out a tuxedo or suit you like, and then get measured. But you don’t get measured in the actual tuxedo or suit you will wear to your event. You try on a sample jacket or pants from which the store employee takes measurements, then your real tuxedo or suit is shipped to the store, and you pick it up.
The problem, besides being really impersonal, is that the tuxedo or suit you were measured in and the tuxedo or suit you end up actually wearing often fit quite differently. The jacket is too small, maybe. Or the pants are too long. Or one of the garments is not the color you thought it was supposed to be. However it happens, the customer ends up ill-fitted and unsatisfied.
“I don’t want that to ever happen in my store,” Carlos says. “Our customer service is 10 times better than anyone else’s.”
One way Princeton Tuxedo achieves such great customer service is by listening to what customer needs are and being able to find ways to fulfill their needs. With today’s fashion, Princeton Tuxedo is able to bring in the new fashion trends but at the same time keeping the formal tradition. The in-store selection, in fact, is Princeton Tuxedo’s second-best asset (behind the personal attention and customer service, of course). From the moment you enter the store, you will immediately understand what sets Princeton Tuxedo apart from the competition. Elegantly displayed are the latest styles of tuxedos and suits. Inside the store you browse the actual tuxedos and suits you’ll wear to your prom, your wedding, or any other special occasion.
And you’ll look good, no matter what you wear. For example, “one of our popular tuxedos is the white or the ivory dinner jacket with the black lapel,” Carlos says. “All these dinner jackets are designed by me and custom-made by my tailors.”
And if Carlos doesn’t have the right size for a customer, he will custom order one for their special occasion. “No other tuxedo shop would do that for their customer,” he says.
Carlos was a former owner of ChazzMaTazz Formalwear in the Princeton Marketfair mall, where he began to learn the tuxedo business. With great customer reviews, it has helped customers find Princeton Tuxedo. Princeton Tuxedo specializes in tuxedo/suit rentals and sales, professional alterations, and wholesale accounts.
Princeton Tuxedo is now located at 4120 Quakerbridge Road in Lawrenceville, next to the new Costco, two traffic lights from Quaker Bridge Mall, and is open seven days a week.
Drop by Princeton Tuxedo or visit online at www.PrincetonTuxedo.com.