At work we used to report problems,

But now we’re asked to escalate them

To the person tasked with the repair.

During my childhood I learned the word

From the Evening News and,

According to Walter Cronkite,

Escalate always meant

More napalm, bombs,

And caskets coming home,

All of which seem a bit extreme

For the fixing of a link

On our company website.

Tony Gruenewald is production director of the Princeton recording studio for Learning Ally and author of “The Secret History of New Jersey.” For more visit www.tonygruenewald.com

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